Refund Policy
Effective Date: June 2026
Our Promise
At Fushon Hair, we are committed to providing premium 100% human hair that meets the highest standards of quality. Every order is carefully inspected before it leaves our facility to ensure you receive beautiful, luxurious hair you can wear with confidence.
Because our products are personal-use items, we maintain the following policy to protect the integrity of every order and the safety of all customers.
All Sales Are Final
Due to the hygienic nature of human hair products, all sales are final.
We do not accept returns, exchanges, or refunds for products that have been shipped, except in the event that you receive:
- An incorrect item
- A damaged item
- A product with a verified manufacturing defect
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: support@shopfushonhair.com
Please include:
- Your full name
- Order number
- A brief description of the issue
- Clear photographs of:
- The product
- The packaging
- The shipping label (if applicable)
Claims submitted after 48 hours may not be eligible for replacement or refund.
Order Inspection
Please inspect your order immediately upon delivery before opening, installing, washing, coloring, cutting, or otherwise altering the hair.
Once a product has been:
- Opened
- Worn
- Installed
- Brushed
- Washed
- Colored
- Bleached
- Chemically treated
- Cut or customized
- Altered in any way
it is considered accepted and is not eligible for a refund or replacement.
Order Cancellations
Orders may be canceled only if they have not yet entered processing.
Once an order has begun processing or has been shipped, it cannot be canceled or modified.
Refused or Undeliverable Packages
If a package is refused or returned due to an incorrect shipping address provided by the customer, original shipping charges are non-refundable.
Additional shipping charges may apply if the package must be resent.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Fushon Hair is not responsible for lost or stolen packages.
If you believe your package has been lost or stolen, please contact the shipping carrier directly. We will gladly assist you with any documentation needed to support your claim.
Chargebacks
If you experience an issue with your order, we ask that you contact our Customer Care team first so we have the opportunity to resolve your concern.
Fraudulent chargebacks for orders that were successfully delivered may be disputed with supporting documentation, including delivery confirmation.
Our Commitment to Quality
Every bundle sold by Fushon Hair is carefully selected and inspected before shipment. We stand behind the quality of our products and are committed to providing exceptional customer service should an issue arise.
Your satisfaction is important to us, and we will always work to provide a fair and timely resolution whenever possible.
Contact Us
Fushon Hair Customer Care
Business Hours
Monday – Friday
9:00 AM – 5:00 PM CST
Fushon Hair™
Flawless Never Looked So Good.
This Is Investment Hair™